About Gift Cards

Gift Card Terms and Conditions

These terms and conditions apply to all gift cards issued by Canada Goose International AG (“Canada Goose”) purchased from a Canada Goose retail store or online at www.canadagoose.com (each a “Canada Goose Gift Card”). By purchasing a Canada Goose Gift Card or by using a Canada Goose Gift Card, you accept these terms and conditions (“Terms and Conditions”). To the extent permitted by applicable law, Canada Goose reserves the right to modify the Terms and Conditions at any time and shall inform you by posting a new version of the terms on the website with a 15 (fifteen) days prior notice period before their entrance into force, unless the amendments are more favorable to you, and in such case they will immediately apply.

These Terms and Conditions only set out the terms with respect to the use and redemption of Canada Goose Gift Cards. They shall not, however, govern the purchase of a Canada Goose Gift Card itself. Any such purchase is subject to Canada Goose’s general terms of sale (“Terms of Sales”) applicable in your country and accessible here or available at Canada Goose retail stores.

Purchase

Canada Goose Gift Cards are available for purchase in store and online. Canada Goose Gift Cards have no service fees and no expiration dates, to the extent permitted by applicable law. You can purchase a gift card for yourself or for someone else. The person using the Canada Goose Gift Card for a purchase will be deemed to be entitled to redeem this Gift Card.

Redemption

Canada Goose Gift Cards are redeemable only at https://www.canadagoose.com and Canada Goose retail stores where Gift Cards are offered and within the same currency. You can use Canada Goose Gift Cards to pay for the full value or part of the value of your selected item(s). Canada Goose Gift Cards must be presented when being used for payment in-store. For purchases made online, a maximum of three (3) Canada Goose Gift Cards can be redeemed per transaction.

For Canada Goose Gift Cards purchased online (“e-Gift Cards”), you must present an e-Gift Card e-mail with barcode either printed or on your mobile device to redeem in-store. No reproductions or entries from e-Gift card wallets will be accepted.

The card can be redeemed in full or in part. No change will be given for any unused balances unless required by law.

View Your Balance

To view your Canada Goose Gift Card balance, click here or contact Customer Experience using the contact information provided below. You can also visit any Canada Goose store location to inquire about your Canada Goose Gift Card balance.

e-Gift Cards Right of Withdrawal

When purchasing your Canada Goose e-Gift Card online, you benefit from a right of withdrawal that you can exercise within 14 days from the availability of your order, in accordance with the regulations. To exercise this right, you must inform us of your decision to withdraw within this period by contacting the Customer Experience at cgfr@canadagoose.com.

The exercise of a right of withdrawal within this period is, however, is only possible if the e-Gift Card has not been used, even partially. In case of use of the e-Gift Card in whole or in part, no right of withdrawal or refund in any form whatsoever is provided.

If you exercise your right of withdrawal, we undertake to reimburse you as soon as possible and at the latest within 14 days of your withdrawal. Further details in this respect are set out in the Terms of Sale, which govern inter alia purchases of e-Gift Cards.

Returns

Canada Goose Gift Cards are non-refundable. In the case where purchases were made with a gift card and returned, the amount paid with such gift card for the respective purchases will be reissued to a new gift card.

Lost or Stolen Gift Cards

Canada Goose has no liability on, and will not replace any, lost, stolen or damaged Canada Goose Gift Cards.

Limitations

You may not use a Canada Goose Gift Card to purchase other gift cards.
Canada Goose Gift Cards cannot be transferred for value, or redeemed for cash.

Canada Goose Gift Card Customer Service

If you need assistance with any aspect of your Canada Goose Gift Card, please contact Customer Experience at cgfr@canadagoose.com, or visit your nearest store location.

Reasons for Failed Delivery of Online Gift Cards

E-Gift Cards are delivered via email. If you have confirmed the recipient's email address but the e-Gift Card has not been received within a reasonable period after the requested delivery date, please see a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient's firewall blocked the email
  3. Email inbox is over size limit

In such case or if you need further assistance, contact Customer Experience using the contact information provided above. Please refer to your order number or be ready to supply your email address. Please note that e-Gift Cards received in error are subject to cancellation.

Applicable Law

These Terms and Conditions are governed by the laws of Switzerland. If, however, the laws of the country, in which you have your habitual abode, grant mandatory consumer protection rights that apply to you and are more favorable than the chosen law, then you may still enforce those more favorable consumer protection rights despite of the foregoing choice of law.

Consumer Dispute Resolution Procedures

Canada Goose is not committed nor obliged to participate in dispute resolution procedures in front of a consumer arbitration board.

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