FAQs

Please login or create an account on our website. Click on the Warranty & Repairs icon and you’ll be given details for next steps, which you can track directly.

When your garment requires cleaning, be sure to closely follow the directions on the contents label on the inside of the garment. A well looked-after Canada Goose garment will be sure to stand the test of time.

Parkas: When your down-filled parka requires cleaning, it is important that you take it to a reputable dry cleaner and that you do not machine wash it. Machine-washing your parka will void the warranty. If your parka has a removable fur option, remove the fur ruff before dry cleaning. If you have a small stain on your parka, you can spot-wash with a mild bleach-free detergent and water.

Lightweights & Shells: Your lightweight down jacket or shell should be machine-washed in cold water using a bleach-free detergent. Do not dry clean and do not tumble dry. Simply hang your jacket to dry and iron on a cool setting if necessary.

Feel free to ask the retailer you purchased your Canada Goose product from, as most times they are well-connected in the apparel industry and have access to valuable contacts and resources.

We are proud of the high-quality products we manufacture, and we stand behind the workmanship and expertise that goes into creating each parka, sweater, lightweight down jacket and accessory we make. As such, we never hold Canada Goose sales or Black Friday discounts, either on our website or in our stores.

Canada Goose is sold in more than 50 countries around the world. A wide assortment of our product line can be ordered on our website for delivery in Canada, US, UK & France. We also have two retail locations in Toronto & New York. A full listing of our partner retail locations can be accessed through our Find A Retailer tool.

We know that not all bodies are the same, so we’ve created three silhouettes for our jackets and parkas:

Slim Fit – An athletic cut designed to fit closer to the body. This fit maximizes mobility while maintaining core warmth.

Regular Fit – Designed for layering and a good balance between Slim & Relaxed. This allows more freedom of movement.

Relaxed Fit – Largest fit, developed for layering in extreme weather, Allows for maximum comfort and ease of movement.

Fusion Fit – We know that for people with smaller body frames, finding outerwear that fits is always a challenge. That’s why we worked with a global team of apparel experts to develop Fusion Fit. Created through research and analysis of 26 key body measurements and more than 16,000 scans of individuals from a range of global populations, Fusion Fit sizing was designed for smaller body frames and Fusion Fit products feature a shorter sleeve length, shorter hem and smaller hood proportions.

Canada Goose developed the Thermal Experience Index (TEI) to help you find the warmth you want for the experience you seek in each of our products. Whether you need a lightweight jacket for active pursuits or a field-tested parka for the coldest places on earth, this five-point system is designed to help you make the right selection from our expansive collections.

Fill power is a measure of the loft, the “fluffiness” of a down product. Canada Goose products have a standardized fill power of 625, 675, 750 and 800.

The Canada Goose Arctic Disc has become an iconic symbol of quality and authenticity and is featured on Canada Goose products. It depicts a stylized polar ice cap, accompanied by lines of longitude and latitude to approximate the look and feel of a traditional Arctic map.

All Canada Goose products are field tested by those who live, work and play in the environments they emerged from. From the Constable Parka developed with insights from law enforcement agencies to the Expedition Parka™ worn by almost every scientist at the South Pole, it is safe to say that Canada Goose is truly a product of its environment.

We understand that customers wish our Canada Goose gloves and mitts were produced in Canada – we do too, and we’re in search of a top quality Canadian supplier. In the meantime, our gloves are and mitts are manufactured overseas but rigorously monitored to ensure they meet the unwavering Canada Goose standard of excellence. If you know any Canadian high-performance glove manufacturers, please contact us.

The vision for our Knitwear collection starts in Canada with our design team. In order to bring the collection to life with the highest quality of craftsmanship, we journeyed around the world and searched for world-class partners who are innovators and experts in the knitting industry. As a result, Canada Goose knits are made in Italy and styles that incorporate down are made in Romania.

Canada Goose Knitwear is made with only one material: ultra-fine Merino wool. Sourced from Argentina, Canada Goose’s Merino wool is ethically sourced, traceable, and made with exceptionally fine fibres that make it softer to the touch than other types of wool.

Canada Goose Knitwear is not covered by a warranty policy. Every Knitwear piece is handcrafted in Italy and Romania by knitting experts to ensure the highest quality. Each style is knit as one piece, so we are unable to replace or repair any part of the sweater or jacket.

Crafted from our Arctic Tech fabric, Hood Trims are interchangeable extensions of your hood that zip on or off to provide additional warmth and superior coverage. Please reference the size guide to determine the correct size for your parka. Hood Trims are included in Canada Goose’s warranty program.

No matter where they’re worn, many of our products are designed and built to protect against the elements in the coldest places on Earth – places where exposed skin can freeze in an instant. In these environments, we believe that fur is the best choice – having fur trim around a jacket hood disrupts airflow which helps protect the face from frostbite.

We know that wearing fur is a personal choice and we respect that. In turn, we hope that people recognize our commitment to responsible use and ethical sourcing of fur.

The Canada Goose Fur Transparency Standard™ is our commitment to support the ethical sourcing and responsible use of real wild fur. The program mandates that all fur sourced by Canada Goose is in accordance with the Agreement of International Humane Trapping Standards in Canada and the Best Management Practices in the United States. It also requires that we only use wild fur from North American suppliers and that we never use fur from fur farms or endangered species. We monitor compliance to The Canada Goose Fur Transparency Standard™ through a third-party sample audit program of traplines. These trappers are strictly regulated by state, provincial and federal standards, and play an important role in properly managing abundant coyote populations that are known to endanger pets and livestock.
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We use down because it’s recognized as one of the world’s best natural insulators. Each ounce of down has approximately two million fluffy filaments that interlock and overlap to create insulating pockets of air, which is what keeps you warm.

All of the down we use is hypoallergenic, laboratory-tested and is in compliance with applicable standards. Our down blends all contain Canadian Hutterite down, which is among the highest quality Canadian down available, enabling us to manufacture lighter jackets without sacrificing warmth.

The Canada Goose Down Transparency Standard™ is our commitment to support the ethical sourcing and responsible use of down used in our products. Our suppliers are required to certify that our down comes as a by-product of the poultry industry and has not come from live-plucked or force-fed birds. We enforce this commitment through a third-party audit program conducted by IDFL Laboratory and Institute who conduct sample audits at all levels of our supply chain, from farm to factory. The Canada Goose Down Transparency Standard™ also mandates that all down used in our products adheres to the Five Freedoms policy set out by the World Organization for Animal Health (OIE).
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As Canada Goose continues to grow in popularity, we also continue to experience an increase in counterfeit outerwear.

To combat this issue, Canada Goose developed a hologram which is sewn into every Canada Goose jacket and accessory as proof of authenticity. The hologram, created exclusively for Canada Goose, features images or elements that can be seen from different angles. The hologram was designed to be complex and difficult for counterfeiters to reproduce.

We started featuring the hologram in our 2011 fall/winter collection, and have been included on all collections since.

The only way to ensure you are purchasing an authentic Canada Goose product is to purchase from authorized Canada Goose retailers. A list of these authorized retailers can be found under our Find A Retailer section of our website.

Fake Canada Goose parkas are made with inferior materials and sub-par quality standards, resulting in jackets that offer no protection from the elements and can actually pose health risks to those who wear them. Additionally, the production of counterfeit goods often support illegal activities such as child labour, unsafe working conditions and organized crime. Canada Goose has been at the forefront in the fight against counterfeiting, utilizing numerous initiatives to shut down these operations and stop the sale of fake Canada Goose jackets. Canada Goose has been built by customers who fell in love with the product and we take any threat to our integrity very seriously.

We’re very proud of our long heritage and we will continue to find ways to protect our customers against this growing illegal industry. Find more information here.

Canada Goose can perform authentication within 30 days of purchase for all products bought at one of our authorized retailers. Any request must be submitted by the original purchaser and include a valid proof of purchase. Authentications will be performed by one of Canada Goose facilities located either in Canada or Europe.

To find a list of Authorized Retailers in your area, visit Find a Retailer.

Known as the “(un)official jackets of film crews everywhere its cold,” the brand has maintained a relationship with the film and entertainment industry for over 20 years, outfitting cast and crews around the world. The brand has supported films such as The Day After Tomorrow, Eight Below, National Treasure, Good Luck Chuck, Whiteout, Mr. Popper's Penguins, Red, Expendables 2 and Captain America. Find more information on our role in the Film Industry here.

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